Accommodation Booking Terms and Conditions
*CORONAVIRUS*
On July 4th 2020, Number 8 hopes to be reopening its doors and welcoming guests following the coronavirus pandemic.
With the pandemic still in existence, changes will have to be made. We will be working alongside the Professional Association of Self-Caterers UK (PASC), we will take advice from and abide by Government Guidelines, Ministry of Housing, Communities, Coronavirus (COVID-19) Act 2020 and Local Government Guidelines.
Guidelines are changing ALL the time yet Number 8 wants to be very clear: at all times, we have a duty of care to ensure that we keep our guests, staff and ourselves safe. We will carry out whatever is required to enable that to happen, whatever impact this may have on your holiday.
With this in mind, please see below our ADDITIONAL Terms and Concerns:
a) Coronavirus Risk Assessment & Cleaning Protocol
Number 8 has carried out a COVID-19 Risk Assessment and shared the results with the people who work there.
The Risk Assessment requires you, the client, to complete a pre-arrival Medical Questionnaire that will be sent to you prior to your arrival at 8 Kings Cottages. You are also required to inform us, the owner, whether you have any coronavirus symptoms after your stay, so we can inform relevant authorities.
Number 8 is being rigorously cleaned to Government guidelines.
The property will be fogged using a ULV (ultra-low volume) fogging machine prior to staff and guests arrival, to give an added protection and minimises risk. The property will then be cleaned using all recommended anti-bacterial chemicals in accordance with Government guidelines. A second dose of fogging will take place upon staff departure.
All bed linen, as per usual, will be washed at the recommended 60 degrees.
Number 8 will have many expected non-essential furnishing removed as a result of the coronavirus. Soft furnishings such as throws, cushions, books, games and toys will be removed as these are impossible to clean effectively.
b) Legionella
The property has been flushed and disinfected for Legionella. We do not take responsibility for anyone contracting Legionella at Number 8. We are not liable if the facilities contracted to us, the owner, are not, through no fault of the owner.
c) Amended Arrival and Departure times
Guidance on cleaning our property has enabled us to carry out approved changeover days. We remain running Saturday – Saturday changeovers.
It has been recommended that guests arrive later and leave earlier than previously stated, to enable the deeper cleaning required:
Arrival is now from 5pm, as opposed to 3pm.
Departure is no later than 9am, as opposed to 10am.
d) Contracting Covid-19 symptoms or develop Covid-19 whilst staying at our property
If a guest develops COVID-19 or ANY single COVID-19 symptom whilst at our property, the guidance is that you and your entire party are to return home and self-isolate there. Under no circumstances can you, or will you, be able isolate at our property, 8 Kings Cottages (PASC, June 8th 2020). You are to leave immediately in the isolation of your car, so that we can take measures for our House Keeping staff to deep clean safely. No refund will be given for the remainder of your stay.
Our property is cleaned in accordance with Government guidelines and PASC to minimise the risk of infection and contamination. We will take no responsibility for anyone contracting Coronavirus (COVID-19) whilst staying at 8 Kings Cottages.
e) Cancellation of your holiday due to Coronavirus
You will need to check with your travel insurance to find out if you are covered for cancelling your booking. We continue to work with our normal terms of business.
You can also move your booking to a more suitable date in 2020 or 2021.
If you are over 70 or have an underlying health condition we will be happy to move your booking to later in the year or 2021.
f) Staff, Contractors and Tradespeople
It is our obligation to keep our rented property safe and in good repair and free from hazards. You are obliged to let us know early if there is a problem. Contractors and tradespeople can safely visit to carry out any work or maintenance inside or outside the property, provided it is carried out in accordance with guidance for professionals working in people’s homes ie a two-metre distance to be maintained (insofar as possible) and hygiene procedures followed.
No work or maintenance will be carried out if you or a member of your party has symptoms of Covid-19, unless it is to remedy a direct risk to the safety of the household.
g) Complimentary Hampers
There will no longer be complimentary Hampers provided and Welcome Packs will be reduced to minimise the viral spread on packaging.
h) Departure from the property
Check-out is strictly no later than 9:00am, including your car.
In accordance with coronavirus cleaning protocols, all bed linen including pillow protectors and mattress protectors must be stripped and along with towels, bath mat, tea towels & oven gloves be placed in the water soluble linen bags provided: linen and towels separated. These must be tied before leaving the property.
All rubbish is to be removed from each bin and placed in the outside bins provided.
The dishwasher is to be filled as much as possible and turned on to the hottest wash setting.
i) Negative impact on your holiday
We will not be responsible for any negative impact on your holiday as a result of:
i) Venues, restaurants, cafes, shops, experiences or such like, being closed as a result of the coronavirus
ii) Previously booked venues, restaurants, cafes, shops, experiences or such like, now cancelling your booking as a result of the coronavirus.
iii) Previously expected missing items from our property
iv) Us the owner, asking you to carry out certain tasks to enable us to keep our staff & Salcombe safe
j) Travel Insurance
We strongly advise you to take appropriate Travel Insurance.
If you have any queries please contact Mary Stoner, the owner, on: 07711124730
For further information please visit:
www.pascuk.co.uk
www.gov.uk/coronavirus
www.gov.uk/government/publications/covid-19-decontamination-in-non-healthcare-settings/covid-19-decontamination-in-non-healthcare-settings
www.gov.uk/government/publications/covid-19-decontamination- in-non-healthcare-settings
ORIGINAL Terms and Concerns:
Your contract is with Mrs Mary Stoner & Mr Gavin Stoner (“we”, “us” and “our” in these Booking Conditions) for the property known as 8 Kings Cottages, Salcombe TQ8 8EN (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully.
Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
To book the property with us please use the online booking system or email Mary Stoner using the email address in the Contact Details page of this website.
Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving automated Paypal confirmation of your booking or within seven days of receiving a confirmation email from Mary Stoner if paying by Bank Transfer.
Initial Deposit is 25% of your total booking fee.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the initial deposit has been received by us, you will receive an automated confirmation from Paypal or if paid by bank transfer, written confirmation via email. The dates that you have booked will be coloured pink on the online booking calendar. No other party will be able to access these dates on the booking system once payment has been received.
When and where offered Short Breaks/ Weekend Getaways constitute a minimum of three consecutive nights, unless previously agreed in writing with the owner.
The owner reserves the right to adjust the quoted prices due to errors, omissions or changes.
We reserve the right to refuse any booking.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental and the cautionary Security Deposit of £300.00 against damage/breakages at least six weeks prior to the Arrival Date. If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.
We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you within 21 days after your stay, less any deductions in accordance with the conditions listed above.
3. If you cancel or amend your booking
Once you have booked your holiday, our agreement with you is a legal contract.
If you need to cancel or amend your booking you must email us at the address shown on the Contact Details page of this website.
You will be required to confirm your cancellation in writing or by email.
A cancellation will not take effect until we receive written confirmation from you and we have acknowledged the email by return.
If you cancel your booking within seven days of the Paypal booking confirmation or email confirmation if paying by bank transfer, we will refund the balance of any money you have paid us.
After seven days of the Paypal booking confirmation, or email confirmation if paying by bank transfer, if you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit (25% of total booking amount) and refund the balance of any money you have paid to us.
If you cancel your booking less than eight weeks prior to the Arrival Date, we will retain the Initial Deposit (25%) and refund 50% of the balance payment.
If you cancel your booking less than four weeks prior to the Arrival Date, we will retain the Initial Deposit (25%) and refund 25% of the balance payment.
In these circumstances we will refund the Rental (less Initial Deposit) to you if we are able to secure an alternative booking for the Property.
We strongly recommend that you take out Cancellation Insurance for your holiday.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, possibly may have to cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
5. Your accommodation
You can arrive at your accommodation after 3pm on the Arrival Date of your holiday and you must leave by 10am on the Departure Date.
6. Your obligations
You agree to comply with the Regulations set out in the property manual and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party.
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
Smoking is only permitted outside of the property.
You agree to take all necessary steps to safeguard the property by keeping all external doors locked and windows closed. Candles should only be used in case of a power cut.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it.
We will treat any of these circumstances as a cancellation of the booking by you.
Right of Entry. You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Dogs and other pets are strictly not permitted at the Property, 8 Kings Cottages. You must be aware that even though the Property does not accept pets, it cannot be guaranteed that the Property has not had animals there in the past.
Guests must accept responsibility for the safety of their children.
We cannot accept responsibility for work taking place outside the boundary of the property nor any noise or nuisance arising from works over which we, the owners of 8 Kings Cottages have no control over. In addition, we are not liable if the facilities contracted to us, the owner, are not available through no fault of the owner.
7. Disabilities
We, the owners recognise our responsibility under the Disability Discrimination Act 1995 not to discriminate against disabled people in any way.
Due to the nature of the property it may be unsuitable for people with mobility difficulties. It is your responsibility to state in writing to the owner the nature of a disability of any member of your party prior to booking. If we, the owners, consider the Property unsuitable for a disabled person, we will advise you at the time of booking.
8. Allergies
You must inform the owners in writing, if you or any member of your party suffers from an allergy of any description. We cannot guarantee that the property will be free from any substance which may cause an allergic reaction. In particular that a nut has not been dropped or cat/dog has not strayed in to the property at some time in the past. We, the owners, will not be liable for any symptom you or any member of your party may suffer as a result of an allergic reaction.
9. Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
10. Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the sum equal to the amount paid by (or on behalf of) the Lead Guest to the Owner in respect of the booking.
This does not include or limit in any way our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11. Law
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.